At CivilExplained, we prioritize customer satisfaction and strive to provide a seamless and enjoyable experience with our digital products. We understand that occasionally, circumstances may arise where a refund or cancellation is necessary. To ensure transparency and fairness, we have outlined our Refunds/Cancellations Policy below, along with details on how to request a refund or cancellation and any exceptions that may apply.
Our Guarantee: We want our customers to have complete peace of mind when purchasing our product. Therefore, we are proud to offer a 100% money-back guarantee. If you encounter any issues with the product, such as downloading problems, corrupted files, or similar technical issues, simply reach out to us within 30 days of purchase, and we will promptly refund your entire purchase amount. Our goal is to ensure your satisfaction and confidence in our product, and we stand behind its quality and performance.
Refunds: Customers may request a refund within 30 days of the original purchase date if they are not completely satisfied with their digital product. To initiate a refund request, please contact our customer support team at civilexplained@gmail.com. In your request, kindly provide your order details, including the order number and purchase date, along with a brief explanation of the reason for the refund request.
Upon receiving your refund request, our team will review it promptly. If the request meets our refund criteria, we will process the refund to the original payment method used for the purchase. Please note that it may take 5-7 working days for the refunded amount to reflect in your account, depending on your financial institution’s processing time.
Cancellations: If you wish to cancel your order before accessing the digital product, please contact us immediately at civilexplained@gmail.com. We will make every effort to accommodate your request; however, please be aware that once access to the product has been granted, cancellations may no longer be possible. If you have already accessed the product, but are unsatisfied and would like to cancel, you may still be eligible for a refund according to our refund policy outlined above.
Exceptions: While we endeavor to ensure customer satisfaction, there are certain circumstances where refunds or cancellations may not be granted. These exceptions include, but are not limited to:
In the event that your refund request falls under one of these exceptions, we will carefully review the circumstances and provide assistance to the best of our ability.
Contact Us: If you have any questions or concerns regarding our Refunds/Cancellations Policy, please don’t hesitate to contact us at civilexplained@gmail.com. Our dedicated customer support team is here to assist you and ensure that your experience with CivilExplained is nothing short of exceptional.
CivilExplained reserves the right to amend or update this Refunds/Cancellations Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
Last updated: 30/03/2024